Strac, which only requires an API integration and supports platform including Office 365, Gmail, Slack, OneDrive, Google Drive and Zendesk, uses algorithms to “tokenize” a customer’s data. This is why we are getting growing interest on a daily basis.” “Accepting that many of these behavioral changes are here to stay, business leaders are looking for solutions to manage the security and compliance risk that comes with these new norms.
“Post pandemic, businesses are now servicing their customers a lot more over chat and emails, and with remote workforces, a lot of customer personal data moves through internal customer support tools, emails, chat, and more,” Mandelecha told TechCrunch via email. In 2020, after giving out his Social Security number to a customer support team, Mandelecha’s financial data was compromised. Mandelecha said that one of the driving forces behind Strac was a personal experience with identity theft. Prior to launching Strac in 2021, Mandelecha was a principal engineer at Amazon, where he spent 11 years building widgets, APIs and protocols for the company’s payments infrastructure. A software platform, Strac automatically detects and redacts sensitive information, including Social Security numbers and driver licenses, from a company’s documents, as well as email, chat messages and web apps. Inspired to develop a solution, Aatish Mandelecha launched Strac, which helps companies in regulated industries - specifically financial and health care - safeguard against data issues by stripping out customer records. Incompatible clauses and high compliance costs make doing business across the country a tougher proposition than it once was.
While the laws are a step in the right direction from a consumer standpoint, for startups, it can be tricky to navigate the patchwork of policies they’ve codified. The California Consumer Privacy Act is perhaps the best known, followed by the Illinois Biometric Information Privacy Act, the New York Privacy Act and the Virginia Consumer Data Protection Act. states are passing privacy and security laws aimed at protecting people’s data. Increasingly, absent a federal framework, U.S.